Support
Frequently Asked Questions
Ordering
Are your products genuinely from Thailand? +
Yes. All products are sourced through verified Thai manufacturer and distributor relationships, with batch-level traceability.
Do you ship across all of Sri Lanka? +
Yes, we deliver island-wide. Delivery times vary by district.
Authenticity
What is the QR authenticity code? +
Selected products carry a unique QR code. Scanning it shows the product, batch, manufacturer and country of origin.
What if a product does not scan as valid? +
This does not automatically mean the product is counterfeit — contact our support team and we will investigate.
Wholesale
How do I become a retailer? +
Apply via our Become a Retailer page. Our trade team will review your application and set up a wholesale account.